Why does the Siemens touch screen crash?

Q: I have encountered the Siemens touch screen crash on several occasions. How can I use it? It is normal to restart the power and restart. I don't know why?
Answer: 1. There are two reasons for the crash: software or hardware.
First remove the software cause, you can use the software to restore the factory settings. The same phenomenon can still occur if the exit setting is not restored or the exit setting is restored. That is the hardware problem. Can only be sent for repair.
2. Backup and restore operations can only be performed between screens of the same model.


OS updates refer to the following steps, depending on your touch screen model:
The steps for OS update are as follows:
1. Power on the HMI device, make a hardware communication connection, and set the download path in the control panel.
2. Select the menu command "Project ▶ Transfer ▶ Communication settings" in the WinCCflexible of the configuration computer.
This will open the "Communication Settings" dialog.
3. Select the HMI device type.
4. Set the connection parameters.
5. Click "OK" to close the dialog.
6. Select the menu command "Project ▶ Transfer ▶ Update operating system" in WinCCflexible.
7. In "Image Path", select the folder containing the HMI device image file *.img.
The HMI device image file can be found under "WinCCflexibleImages" in the WinCCflexible installation folder.
Or find it on the corresponding WinCCflexible installation CD.
8. Select "Open".
When the image file is opened, the version information of the HMI device image file is displayed in the output area.
9. Select "Update OS" in WinCCflexible to run the operating system update. Follow the instructions of WinCCflexible. A status view will appear indicating the progress of the operating system update.
Do not pay attention to: OS update time is relatively long, the system will automatically restart after the update, and then can not be powered off before the restart, otherwise it can only be repaired. After the update is completed, the system will automatically restart. It is recommended to use Ethernet update, which can be much faster.